Terms and conditions

Cordially Invited is a product of Ulendo Creative Media, a business based in Zambia (“we”, “us”). These terms apply to anyone who orders an invitation from us or uses one we have made (“you”, the client), and to anyone you give access to your event.

By paying for an invitation, redeeming an access code or using your dashboard, you agree to these terms. The terms in force on the day you order are the ones that apply to that order.

We design and host a digital invitation: a web page for your event with its own link, such as invite.cordiallyinvited.online/i/john-and-mary. You share the link, your guests open it in any phone’s browser and reply on the same page. They do not need an app or an account.

• Every guest opens the same link. We do not make a separate link for each guest. If different groups need different invitations, an additional version has its own link and its own guest list (see packages and prices).
• Replies arrive on your dashboard, where you approve guests, check them in on the day, and export the list as a spreadsheet or PDF. You are emailed about each new reply.
• Each approved guest is sent a WhatsApp confirmation with their name and a unique reference number to present at the entrance.
• Invitations are online only and need an internet connection to open and reply. We do not provide printed, downloadable or SMS versions, though you may print a few yourself for guests without a smartphone.

There is no limit on the number of guests on any package.

Prices are in Zambian kwacha. Clients outside Zambia may ask for a quote in another currency. The price depends on the design and features, not on the number of guests.

Add-ons

To order, message us with the design you would like. We confirm the details and send payment instructions. Payment is made in full before work begins, by Mobile Money, card or cash. Any add-on or other charge is paid before that work is done.

Once you have paid, we send you an access code. It opens the form where you tell us about your event and create the sign-in you will use for your dashboard.

Payments are non-refundable, including when an event is cancelled or postponed, or when you decide not to use the invitation.

The one exception is our own failure. If we cannot deliver your invitation, we refund what you paid for it. If we cannot provide an add-on you paid for, we refund that add-on.

Once you have sent us your form, your invitation is ready within:

• 24 hours for Basic and Standard;
• 48 hours for Custom.

Hours are counted on weekdays only. If we need something from you that the form did not give us, the time runs from when we receive it. Please check that the names, dates, times and venues you send are correct, because the invitation shows what you tell us.

Each design belongs to one package. You may switch to another design in the same package freely until you send your form. After that, changing the design costs K100.

Each invitation is built from one design. Parts of different designs cannot be combined. Wording, colours and fonts can be changed on request.

Changes you make yourself

Sign in, open your event and press Edit content to change your event’s details: names, dates, times, venues and contact numbers. You can do this as often as you like, at no charge, and it does not use up a revision round. If your event is postponed, change the date yourself in the same way, at no charge.

Changes we make for you

Every package includes 2 rounds of changes that we make for you. These are minor changes, such as wording, details or small adjustments to the design, and are usually done within 24 hours on weekdays. Please send everything you would like changed in one message for each round.

A further round costs K100 on Basic and K200 on Standard and Custom, paid before the changes are made. Changing to a different design is not a revision; see choosing and changing your design.

A Custom invitation is designed for you from your own brief rather than from our templates. We offer a consultation call on request, and it includes 2 rounds of changes, like the other packages.

Because it is made for you, the design is settled with you before it is built. A new design, or a substantial redesign, once your invitation has been published is quoted separately. A Custom invitation can also have its confirmation message worded your way.

You sign in to your dashboard with the email address and password you chose on the form. Keep your password to yourself. You are responsible for what is done with your sign-in.

You may add helpers, such as a planner or the person on the door, each with their own sign-in and a level of access you choose. You are responsible for who you add and for what they do, and you can change their access or remove them at any time. We may suspend any sign-in that is being misused.

• You choose on the form whether to approve each reply yourself or have every reply approved automatically as it arrives.
• One WhatsApp number can reply for several guests, each under their own name, and each guest gets their own reference number once approved. A second reply with the same name from the same number is not accepted, and the guest is asked to contact you.
• Anyone with the link can reply, but a guest is not confirmed, and has no reference number, until they are approved.
• Confirmations only reach guests with an active WhatsApp number. A guest without WhatsApp can have someone reply on their behalf.

Your guests are yours to look after. Your invitation shows the contact details you give us for guests’ questions, and you manage all communication with your guests. We may help a guest who cannot reply because of a technical problem, but we do not change a guest’s reply without your say, and we do not share your details or your event’s with anyone but you and the helpers you add.

You can send your invitation yourself at no charge. Copy message on your dashboard puts a ready-to-send WhatsApp message with your link on your clipboard, and Copy link copies the link on its own.

Sending on your behalf

We can also send your invitation to your guest list over WhatsApp. For this, you give us a complete list of the guests you want to invite, with each guest’s name and WhatsApp number.

• With our standard message, the first batch is free and each further batch is K50.
• With a message you write yourself, each batch is K100, including the first. Your message and link must be approved by Meta (WhatsApp) before sending can begin. This usually takes 12 to 24 hours, sometimes longer, and is outside our control.

We send to every number on the list you give us, but WhatsApp cannot guarantee delivery to every recipient: a message may not arrive if the number is not on WhatsApp, the app is out of date, or the recipient has not accepted WhatsApp’s latest terms. We tell you how many messages were not delivered. Meta does not tell us which numbers they were, so please follow up with guests who have not replied.

Reminders

Reminder messages to your confirmed guests before the day are K100, on any package.

• Your invitation stays online from the day it is published until 30 days after your event.
• After that, the link stops working and the photographs and files on your invitation are deleted.
• Your guest list is deleted 6 months after your event. Export it from your dashboard before then if you would like to keep a copy.

If you would like your invitation kept online for longer, ask us before your event. If you would like your guest list deleted sooner, ask us at any time. How we handle your guests’ information is set out in our privacy policy.

Our designs, templates, illustrations and the software behind them belong to us. Your invitation gives you the right to use your design for your event. It does not let you copy the design or reuse it elsewhere.

The words, names, photographs, logos and music you give us remain yours. You allow us to use them only to make, host and send your invitation.

We do not show your invitation, or any part of it, in our gallery, marketing or social media without your permission.

• Invitations depend on your guests’ phones and internet connections. Our pages are built to load quickly, but a slow network or an old device will be slower.
• WhatsApp messages are delivered by Meta, and we cannot guarantee that every message arrives.
• Most browsers do not let music play until the guest touches the page. Where your invitation has background music, a play button is provided for this reason.

We take care to make and run your invitation well. But we are not responsible for failures of services we do not run, including WhatsApp and Meta, mobile networks, internet providers, browsers and devices. We are also not responsible for losses that follow from mistakes in the details you give us.

We are not liable for indirect or consequential losses. Our total liability to you for any claim about an invitation is limited to the amount you paid us for that invitation.

Nothing in these terms limits any liability that cannot be limited under the laws of Zambia.

We work from 08:00 to 17:00 on weekdays, and help before, during and shortly after your event by WhatsApp, email or phone: with replies, technical problems and general questions. We may be able to help outside those hours, but replies may be slower.

We may update these terms. The new version is posted on this page with its date, and applies to orders made from that date. An order already made keeps the terms that applied when it was made.

These terms are governed by the laws of Zambia. If something goes wrong, please tell us first so that we can try to put it right. Any dispute we cannot settle between us is for the courts of Zambia.

Ulendo Creative Media, trading as Cordially Invited. Email info@ulendodigital.com.